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 Careers @ KNC
 Roikou 8 & Vitonos 2, 1045, Nicosia - Cyprus  /     + 357 22 468 468

Privacy Policy

Last updated: 28/07/2026

KNC ("we", "us", "our") operates the website knc.com.cy and provides products and services to our customers, including through messaging channels such as WhatsApp. This Privacy Policy explains what personal data we collect, how we use it, and the rights you have regarding your data.

By using our website, placing an order, contacting us, or messaging us through WhatsApp, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

KNC Advanced Lighting, Panos K. Charalambous Ltd (HE 403278), with registered address at Diagorou 4A, Nicosia, Cyprus, is the data controller responsible for your personal data.

2. Information We Collect

We may collect the following categories of personal data:

  • Identity data: name, username, title
  • Contact data: email address, phone number, billing and delivery address
  • Order and transaction data: purchase history, payment confirmation (we do not store full payment card details)
  • Account data: login credentials, order preferences, wishlist
  • Communication data: messages you send us through our website, email, phone, or WhatsApp, including message content, timestamps, and your phone number
  • Technical data: IP address, browser type, device information, and cookies (see our Cookie Policy for details)
  • Marketing preferences: your choices regarding receiving marketing communications from us

3. How We Collect Your Data

  • Directly from you, when you create an account, place an order, fill in a form, contact us, or message us
  • Automatically, through cookies and similar technologies when you use our website
  • Through our WhatsApp business messaging assistant, when you initiate or respond to a conversation with us on WhatsApp

4. WhatsApp Messaging and AI Assistant

We offer customer communication through WhatsApp using Meta's WhatsApp Business Platform (Cloud API). When you message our business number on WhatsApp:

  • Your messages are received and processed by our systems, which may include an AI-based assistant used to help answer questions and provide support
  • We process your phone number and the content of your messages in order to respond to you and provide the service you have requested
  • Message data is transmitted through Meta's WhatsApp Business Platform, subject to Meta's own data handling and security practices, in addition to our own
  • We do not use your WhatsApp conversations for purposes unrelated to responding to you and improving our customer service, unless we have a separate lawful basis and have informed you
  • You may stop the conversation, or request deletion of your conversation history with us, at any time by contacting us (see Section 9)

5. Legal Basis for Processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, we process your personal data on the following legal bases:

  • Contract: to fulfil an order or provide a service you have requested
  • Consent: for marketing communications and optional cookies
  • Legitimate interests: to operate, maintain, and improve our website, products, and customer service, provided this does not override your rights
  • Legal obligation: where we are required to retain or disclose data by law (e.g. tax and accounting records)

6. How We Use Your Data

We use the data we collect to:

  • Process and fulfil your orders
  • Respond to enquiries, support requests, and WhatsApp messages
  • Manage your account
  • Send order confirmations, shipping updates, and service-related communications
  • Send marketing communications, where you have opted in
  • Improve our website, products, and customer service
  • Comply with legal and regulatory obligations

7. Data Sharing and Third Parties

We may share personal data with:

  • Service providers who support our operations (e.g. hosting providers, payment processors, delivery/courier companies, IT and CRM providers such as Odoo)
  • Meta Platforms, Inc., as the provider of the WhatsApp Business Platform used to send and receive WhatsApp messages
  • Professional advisors (e.g. accountants, auditors, legal counsel) where necessary
  • Authorities, where required by law

We do not sell your personal data to third parties.

Some of our service providers, including Meta, may process data outside Cyprus or the European Economic Area. Where this occurs, we rely on appropriate safeguards, such as Standard Contractual Clauses, to protect your data.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including:

  • Order and transaction records: for the period required by tax and accounting law
  • Account data: for as long as your account remains active, plus a reasonable period afterward
  • WhatsApp conversation data: for as long as reasonably necessary to provide support and maintain service quality, unless you request earlier deletion

9. Your Rights

If GDPR or equivalent data protection law applies to you, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Restrict or object to certain processing
  • Request a copy of your data in a portable format
  • Withdraw consent at any time, where processing is based on consent
  • Lodge a complaint with the Cyprus Commissioner for Personal Data Protection, or your local supervisory authority

To exercise any of these rights, contact us at admin@knc.com.cy.

10. Cookies

Our website uses cookies and similar technologies. Details of the cookies we use and how to manage your preferences are set out in our separate Cookie Policy.

11. Children's Privacy

Our website and services are not directed at children under 16, and we do not knowingly collect personal data from children.

12. Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at admin@knc.com.cy.